Q: The utility market has historically been where startups go to die. Has that changed?

Capasso: In 2017, there was a common phrase in Silicon Valley: "Death by Utilities." General tech investors wouldn't touch us. The perception was you'd burn through all your capital waiting out long sales cycles.

But the capital ecosystem has transformed. What's changed isn't just investor appetite, but utility urgency. They're facing existential threats they can't ignore. There are also now dedicated venture and growth funds, and some generalist investors have gotten more sophisticated in the space because these problems have massive societal impact. Aging infrastructure, plus extreme weather, has accelerated the rate at which utilities need to adopt technology.

Q: With 92% of climate tech exits now being acquisitions, how should founders think about exit strategy?

Capasso: Focus on creating value. Businesses get bought, not sold. If you generate significant value, you'll naturally create more options for an exit.

IPOs require certain preparations and market conditions. You need predictable revenue, strong unit economics, and the right macro environment. On the other hand, strategic acquisitions can be opportunistic and are driven by market demand and capital availability.

For infrastructure software specifically, given the highly verticalized nature of the industry, if you build something valuable, strategic buyers can't ignore you.

Q: Urbint started as a multisector AI company. What made you laser-focus on utilities?

Capasso: Our initial idea in 2015 was combining real-world data and AI to predict risk across real estate, then government, and then any industry that touched infrastructure.

We were solving interesting problems, but not existential ones. Then, an "aha moment" came in 2017 during a meeting with Con Edison. We walked in thinking we'd talk about real estate solutions, but they started describing their challenges with aging infrastructure and operational risk. We realized we could apply our technology to predict and prevent catastrophic failures.

However, even if you can predict something, if the utility can’t act on it, the prediction is worthless. That insight pushed us to build operational workflows around our models so utilities could turn predictions into action — preventing incidents, not just forecasting them.

Q: Many founders avoid utilities because of 18- to 24-month sales cycles. What's your survival guide?

Capasso: First, solve problems that reach the C-suite and board — safety, catastrophic failure, major outages. If it’s not existential, you won’t survive long cycles. The problem has to be big enough that they can't ignore it.

Second, provide fast time to value with quantifiable, operational impact. We onboarded our first utility client within one month. How? We used KPIs the utility already accepted. We didn't ask them to learn a new scorecard.

Third, design your operating model to withstand unpredictable, lumpy revenue. You need patient capital and a war chest. Plan for long sales cycles in your financial model. If deals close faster, great, but don't count on it.

Finally, build a consultative, utility-specific sales playbook. Utilities are incredibly domain-specific. What works for selling to a gas utility in New York may not work for an electric utility in Texas. Generic enterprise tactics won't cut it.

Q: How do startups overcome utilities' preference for established vendors?

Capasso: Sell with conviction, not persuasion. You’re not pushing software: you’re solving a problem with fast time to value and measurable impact. When you truly understand their pain and can show immediate value, being a startup matters less.

You also need to know your customer deeply. Utilities are operationally complex and highly regulated — assets above and below ground, thousands of field workers, and Mother Nature at play. If you don't understand the difference between transmission and distribution, how rate cases work, or what drives their regulatory compliance, you can't solve their problems effectively.

The depth of domain expertise required is why many startups fail in this market. You can't fake it.

Q: Resilience has become a hot investment category. Is it hype or a fundamental shift?

Capasso: Resilience is existentially imperative for utilities. It's not just about technology: it’s services, processes, and people. We're seeing increased demand for resilience-based solutions, but there aren't enough companies that can provide them at scale.

With extreme-weather disasters now costing the U.S. nearly $150 billion annually, resilience is no longer optional. Every board meeting and every earnings call now includes discussion of storm response and grid hardening. That urgency is creating growth and unlocking capital. There is strong demand, but the emphasis has to be on adoption.

Q: You've been using AI since 2015, before the current hype. How has the boom affected utility software?

Capasso: We actually avoided using the term "AI" for years because of skepticism. We didn’t care about marketing the “how,” we always put the focus on operational impact. Now everyone wants AI solutions, but it hasn't changed the fundamentals.

The hype has created noise, but hasn't changed what utilities actually need. My advice to utilities is to view AI as one capability among many. Prioritize technologies that provide the biggest impact on safety, affordability and reliability — whether that's AI or not. Don't buy AI for AI's sake.

Q: Looking back, what enabled Urbint to succeed where others failed?

Capasso: The key was understanding utilities aren't just slow-moving bureaucracies. They're complex organizations managing critical infrastructure under enormous pressure. We succeeded by adapting for that complexity while providing innovation. Too many startups either try forcing utilities to move at Silicon Valley speed or give up entirely. Winners find the middle path: patient capital, deep domain expertise, and solutions to existential problems.

Q: What’s next for you after this milestone?

Capasso:  My focus will continue to be scaling Urbint’s impact, but on the personal front, I became a father earlier this year and that has given me a new sense of empathy and purpose. It has reminded me why I'm building technology that helps keep people safe. I'm grateful to everyone who's helped me along the way and I hope to keep giving back to an industry that's given me so much.